Privacy Policy

Radio Prep (“we”, “us”, or “the Company”) values your trust and is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and the choices you have regarding your information.

This Privacy Policy applies to personal information collected through the Radio Prep website, web portal, APIs, downloadable software (including mobile applications), and all related tools, features, and services (collectively, the “Services”).

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, or wish to report a security concern, please contact us using the contact details provided on the Radio Prep website.

• Account and Profile Information: Name, email address, role, profile image, and other account details.
• Communications and Content: Messages, uploads, images, audio dictation, schedules, live reads, and form submissions.
• Usage and Technical Data: IP address, browser type, operating system, device identifiers, timestamps, and performance data.
• Location Information: Country, region, postcode or zip code, and listener area (when provided).
• Billing and Payment Information: Subscription, invoice, and timesheet data.
• Feedback and Support Communications: Information provided via email, forms, or support requests.

We collect information using cookies, pixel tags, and similar technologies, including browsing behaviour, interaction data, email engagement, and application performance metrics. Third-party analytics providers may collect similar information through their own tools.

• Provide, operate, and maintain the Radio Prep Services
• Manage accounts, onboarding, and user permissions
• Send essential service updates and notifications
• Process billing, invoices, and timesheets
• Improve system performance and usability
• Detect and prevent misuse, fraud, or policy violations

Feedback or testimonials may be displayed on the Radio Prep website or marketing materials. We will request consent before publishing personally identifiable information.

We may anonymise personal data to create aggregated datasets for analytics, research, and service improvement. Anonymous data may be shared at our discretion.

Information may be shared with third parties as directed by you through integrations, forms, callbacks, or other features.

We may share personal data with trusted providers who assist with hosting, billing, analytics, technical support, and infrastructure. These providers may only use data as required to perform services on our behalf.

Personal information may be transferred as part of a merger, acquisition, restructuring, or sale of assets.

We may disclose information where required by law or to protect the rights, safety, and property of Radio Prep, its users, or others.

You may opt out of marketing communications at any time using the unsubscribe link provided. Essential service messages may still be sent.

You can update certain account details within the Radio Prep portal. Requests for data deletion will be handled in line with legal and operational obligations.

We use appropriate technical and organisational security measures to protect your data. However, no system can be completely secure.

We may update this Privacy Policy from time to time. Updates will be published on the Radio Prep website and will take effect thirty (30) days after posting, or immediately for new users. Continued use of the Services constitutes acceptance of any changes.