How do I set up the Listener Inbox settings and callbacks?

How do I set up the Listener Inbox settings and callbacks?

To configure how you receive messages in the Listener Inbox, follow these steps:

Accessing Inbox Settings:

• Go to the Listener Inbox and click the cogwheel in the top right-hand corner. This will open the Inbox settings page.

Selecting Forms:

• You can choose which forms from your website feed into the Listener Inbox. This is perfect for collecting listener requests or messages directly from different forms.

Adding Callbacks for SMS, WhatsApp, or Other Services:

• To integrate text messages, WhatsApp, voicemail, or emails, click "Add a callback" in the Inbox settings.

• This generates a callback URL. You’ll paste this URL into your third-party service (like your SMS provider, WhatsApp integration tool, or voicemail system) as a webhook.

Configuring Callback Details:

• Select the message type (e.g., SMS, email, WhatsApp) so the system knows what kind of message to expect.

• Choose the correct data format, like multipart form data or JSON, depending on what the third-party service uses.

• Match the parameter names (ID, sender, receiver, message) to those used by the third-party service. You can find these details in their API documentation.

Saving and Managing Callbacks:

• Once you’ve set everything up, click save. Your callback URL will be active, and any incoming messages from that service will now appear in the Listener Inbox. You can create multiple callbacks for different types of incoming messages.